I. Personal Data Protection Policy

1.1 Identity of the person responsible for the processing of personal data

The person responsible for the processing of personal data collected: DOLZ, SA

NIF: A-46.045.407

Hereinafter, Responsible for the treatment.

Their contact details are as follows:


Contact telephone number:

Contact email:

1.2 Data Protection Officer (DPO)

Data Protection Officer (DPD, or DPO for its acronym in English) is in charge of ensuring compliance with the data protection regulations to which it is subject. DOLZ, SA is not obliged to have said figure, according to current regulations.

1.3 Registration of Personal Data

The personal data collected by DOLZ, SA, through the forms provided on its pages, will be entered into an automated file under the responsibility of the data controller, and duly declared and registered in the General Registry of the Data Protection Agency, which can be consult the website of the Spanish Agency for Data Protection ( in order to facilitate, expedite and fulfill the commitments established between DOLZ, SA, and the user, or the maintenance of the relationship that is established in the forms that it fills out, or to respond to a request or query from it.


The categories of data that are processed in DOLZ, SA, are only identifying data. It does not process special categories of personal data within the meaning of Article 9 of the GDPR.

2.1 Principles applicable to the processing of personal data

The processing of the user's personal data will be subject to the following principles contained in article 5 of the GDPR:

  • Principle of legality, loyalty and transparency: the consent of the User will be required at all times, prior information complements the transparency of the purposes for which the personal data is collected.

  • Principle of purpose limitation: personal data will be collected for specific, explicit and legitimate purposes.

  • Principle of data minimization: the personal data collected will only be strictly necessary in relation to the purposes for which they are processed.

  • Principle of accuracy: personal data must be exact and always up to date.

  • Principle of limitation of the conservation period: personal data will only be kept in a way that allows the identification of the User during the time necessary for the purposes of its treatment.

  • Principle of integration and confidentiality: personal data will be processed in a way that guarantees its security and confidentiality.

  • Principle of proactive responsibility: The controller will be responsible for ensuring that the above principles are met.

2.2 Legal basis for the processing of personal data

The legal basis for the processing of personal data is unequivocal and express consent, and it undertakes to obtain said consent by verifying the user for the processing of their personal data for one or more specific purposes.

The user will have the right to withdraw their consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, the withdrawal of consent will not condition the use of the website.

In the occasions in which the user must or can provide their data through forms to make inquiries, request information or for reasons related to the content of the website, they will be informed if the completion of any of them is mandatory. because they are essential for the proper development of the operation performed.

2.3 Retention periods of personal data

Personal data will only be retained for the minimum time necessary for the purposes of its treatment, or until the User requests its deletion.

At the time the personal data is obtained, the User will be informed about the period during which the personal data will be kept, or when that is not possible, the criteria used to determine this period.

2.4 Recipients of personal data

In order to properly manage the service provided and the personal data of its users, DOLZ, SA will have the collaboration of third-party service providers who may have access to their personal data on behalf of DOLZ, SA as a result of their provision of services. DOLZ, SA undertakes to sign the corresponding data processing contract with them, through which it will impose the following obligations on them, among others: apply appropriate technical and organizational measures; process personal data for the agreed purposes and only following the documented instructions of DOLZ, SA; and delete or return the data to DOLZ, SA once the provision of the services has finished.

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data is obtained, the user will be informed about the third country or international organization to which the data is obtained. intention to transfer the data, as well as the existence or absence of an adequacy decision of the Commission.

2.5 Personal data of minors

Respecting the provisions of articles 8 of the GDPR and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the processing of their personal data lawfully. If it is a minor under 14 years of age, the consent of the parents or guardians will be necessary for the treatment, and this is only considered lawful to the extent that they have authorized it.

2.6 Secrecy and security of personal data

DOLZ, SA undertakes to adopt the necessary technical and organized measures, according to the level of security appropriate to the risk of the data collected, in such a way that the security of personal data is guaranteed and accidental destruction, loss or alteration is avoided. or illicit of all personal transmitted, conserved or processed in another way, or the unauthorized communication or access to such data.

However, since DOLZ, SA cannot guarantee Internet security or the total absence of hackers or others who fraudulently access personal data, the data controller undertakes to notify the User without undue delay when a breach occurs. breach of the security of personal data that is likely to entail a high risk to the rights and freedoms of natural persons. Following the provisions of article 4 of the GDPR, a violation of the security of personal data is understood as any breach of security that causes the destruction, loss or accidental or illegal alteration of personal data transmitted, stored or processed in another way, or unauthorized communication or access to such data.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom the information is made accessible. .


The User may exercise the following rights recognized in the GDPR at any time against the Data Controller:

  • Right of access: It is the right of the User to obtain confirmation of whether or not DOLZ, SA is treating their personal data and, if so, to obtain information about their specific personal data and the treatment that DOLZ, SA has carried out or perform, as well as, among other things, the information available on the origin of said data and the recipients of the communications made or planned thereof.

  • Rights of rectification: It is the right of the User to modify their personal data that turns out to be inaccurate, taking into account the purposes of the treatment, incomplete.

  • Rights of deletion (?the right to be forgotten?): It is the right of the User, provided that current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his consent to the treatment and this does not have another legal basis; the User opposes the treatment and there is no other legitimate reason to continue with it; the personal data has been unlawfully processed; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible for processing the personal data of the request by the interested party to delete any link to those personal data.

  • Rights to limitation of treatment: It is the right of the User to limit the treatment of their personal data. The User has the right to obtain the limitation of the treatment when they challenge the accuracy of their personal data; the treatment is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has opposed the treatment.

  • Right to data portability: In the event that the treatment is carried out by automated means, the User will have the right to receive from the person in charge of the treatment their personal data in a structured format, of common use and mechanical reading, and to transmit them to another responsible for the treatment. Whenever technically possible, the Data Controller will directly transmit the data to that other controller.

  • Right of opposition: It is the right of the user not to carry out the processing of their personal data or to cease their processing by DOLZ, SA

  • Right not to be subject to a decision based solely on automated processing, including profiling: It is the User's right not to be subject to an individualized decision based solely on automated processing of their personal data, including the preparation of profiles, existing unless the current legislation establishes otherwise.

    Thus, the user may exercise their rights by written communication addressed to the data controller, DOLZ, SA, specifying:

    • Name, surname of the user and a copy of the DNI. In the cases in which the representation is admitted, it will also be necessary to identify the person representing the User by the same means, as well as the document accrediting the representation. The photocopy of the DNI may be replaced by any other legally valid means that proves the identity.

    • Request with the specific reasons for the request or information to which you want to access.

    • Address for the purpose of notifications.

    • Date and signature of the applicant.

    • Any document that proves the request made.

This application and any other attached document may be sent to the following address and/or email:



3.1 Links to Third Party Websites.

The website may include hyperlinks or links that allow access to web pages of third parties other than DOLZ, SA, and therefore are not operated by DOLZ, SA. The owners of said websites will have their own data protection policies, being they themselves, in each case, responsible for their own files and their own privacy practices.

3.2 Claims before the control authority.

In the event that the User considers that there is a problem or infringement of current regulations in the way in which their personal data is being processed, they will have the right to effective judicial protection and to file a claim with a control authority, in particular, in the State in which you have your habitual residence, place of work or place of the alleged infringement. In the case of Spain, the control authority is the Spanish Data Protection Agency (


Access to this website may imply the use of cookies, which are small amounts of information that are stored in the browser used by each User - it is the different devices that can be used to navigate - so that the server remembers certain information that later and only the server that implemented it will read. Cookies facilitate browsing, make it more user-friendly, and do not harm the browsing device.

The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and after it. However, no cookies allow it to contact the user's phone number or any other means of personal contact. No cookie can extract information from the User's hard drive or steal personal information. The only way for the User's private information to become part of the Cookie file is for the user to personally provide that information to the server.

Cookies that allow a person to be identified are considered personal data. Therefore, the Privacy Policy described above will apply to them. In this sense, for the use of the same, the consent of the User will be necessary. This consent will be communicated, based on an authentic choice, offered by means of an affirmative and positive decision, before the initial, removable and documented treatment.

4.1 Own cookies

These are cookies that are sent to the user's computer or device and managed exclusively by DOLZ, SA for the best functioning of the website, its content and user experience. These cookies allow the user to be recognized as a recurring visitor to the website and to adapt the content to offer content that meets their preferences.

The entities in charge of supplying cookies may transfer this information to third parties, as long as it is required by law or it is a third party that processes this information for said entities.

4.2 Social network cookies

DOLZ, SA incorporates plugins for social networks, which allow access to them from the website. For this reason, social media cookies may be stored in the user's browser. The owners of these social networks have their own data and cookie protection policies, being themselves, in each case, responsible for their own files and their own privacy practices. The user must refer to them to find out about said cookies, and if applicable, the processing of their personal data. For information purposes only, the links where these privacy and cookie policies can be consulted are indicated below:





Google+: https//



4.3 Disable, refuse to delete cookies

The user can disable, reject and eliminate cookies - totally or partially - installed on the device through the configuration of their browser (among which are, for example, Chrome, Firefox, Safari, Explorer). In this sense, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the user must follow the instructions provided by the Internet browser that he is using. In the event that you reject the use of cookies - totally or partially - you may continue to use the website, although the use of some of its features may be limited.


It is necessary that the user has read and agrees with the conditions on the protection of personal data contained in this Privacy and Cookies Policy, as well as that they accept the processing of their personal data so that the data controller can proceed to the same in the form, during the terms and for the purposes indicated. The use of the website will imply the acceptance of its Privacy and Cookies Policy.

DOLZ, SA reserves the right to modify its Privacy and Cookies Policy, according to its own criteria or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Agency for Data Protection. Changes or updates to this Privacy and Cookies Policy will be explicitly notified to the user.

This Privacy and Cookies Policy was updated on May 25, 2018. To adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 24, 2016, regarding the protection of natural persons in regarding the processing of personal data and the free circulation of these data (GDPR).